ABCmouse Reviews
2 Reviews
5 Stars
1
4 Stars
1
3 Stars
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2 Stars
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1 Star
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Good Value
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Price & Quality
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Shipping & Delivery
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Customer Service
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1 star is taken away because this should have never have happened but I now think this is more of an Apple App Store problem than it is an ABC Mouse problem that resulted in me being double billed.
I still give Apple App Store 1 star for the customer experience. Apple App Store erroneously double billed me. Then, they said too bad for me - the customer, because I did not discover their error soon enough.
ABCMouse received twice the amount it should have.
My advice is to make sure you stay on top of Apple App Store because they will allow you to be erroneously charged and they do not feel obligated to resolve this for the customer if they customer does not catch them.
Original Review Follows
Former Review
ABC mouse charged me for the ABC Mouse twice last year – both on September 9 2019. I just discovered this after I was billed again this year for 87.09. I had ABCouse for one year and my child did not like or use it. I cancelled well before my subscription ended, or so I thought. I ONLY should have been charged 87.09 ONCE for ONE 1 years subscription. I only have one account. I cancelled the renewal before it was time to renew but apparently, ABC Mouse charged me for installing on both my child’s and my own Apple device although I only have one account and one child. I requested a refund for 87.09 for the extra charge in 2019 and 87.09 for the charge made to my account for a renewal.
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What is the commission plan
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I got a free trial, for a month, but why am i being charged a dollar everyday ??
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Yes, i recently signed up for my 5yr old and i want to add another child to my account, how do i do that
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I was seriously considering ordering abc mouse however there are a lot of negative reviews online. do you have any reassuring advise.
“Don't do it. Find another learning app. The app it self is glitchy always kicking us out in the middle of stuff and it's not a free trial. They will charge you over and over and over! HUGE SCAM”
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This question is only to customers and not to abcmouse unless you have something beneficial to add and not a bunch of bs. what can we do to stop this company from scamming and trapping people in their service and literally stealing hard earned money. something they do not know about apparently since they believe in trapping people in their service instead of just focusing on providing a service that is too good to turn down like successful companies.
“File complaints against them with both your state's Attorney General's Office and the BBB.”
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